Incidents reported on status page for Censinet https://status.censinet.com/ https://d1lppblt9t2x15.cloudfront.net/logos/5f8988c64446c4f6ac71b9faa3271f24.png https://status.censinet.com/ en https://status.censinet.com/incident/747343 Tue, 21 Oct 2025 01:42:00 -0000 https://status.censinet.com/incident/747343#64ec5c18eb2bf83805aa525c34484d6630ddefb04a7968ba7e8974e0b1553918 The incident has been fully resolved, and all services are now operating normally. Virus scanning and file summary processing are fully recovered, and all delayed summaries have been completed. Thank you for your patience throughout this disruption. https://status.censinet.com/incident/747343 Tue, 21 Oct 2025 01:42:00 -0000 https://status.censinet.com/incident/747343#64ec5c18eb2bf83805aa525c34484d6630ddefb04a7968ba7e8974e0b1553918 The incident has been fully resolved, and all services are now operating normally. Virus scanning and file summary processing are fully recovered, and all delayed summaries have been completed. Thank you for your patience throughout this disruption. https://status.censinet.com/incident/747343 Mon, 20 Oct 2025 20:33:00 -0000 https://status.censinet.com/incident/747343#b4636d93f825c7b556b14f6b85290c87191cc690ac13f07a90bba3fdd2232fc8 Virus scanning functionality has been restored and we are monitoring for sustained resolution. File summary processing remains unavailable due to the ongoing hosting provider service disruption. Existing summaries are unaffected, and new ones will be generated once services recover. https://status.censinet.com/incident/747343 Mon, 20 Oct 2025 20:33:00 -0000 https://status.censinet.com/incident/747343#b4636d93f825c7b556b14f6b85290c87191cc690ac13f07a90bba3fdd2232fc8 Virus scanning functionality has been restored and we are monitoring for sustained resolution. File summary processing remains unavailable due to the ongoing hosting provider service disruption. Existing summaries are unaffected, and new ones will be generated once services recover. https://status.censinet.com/incident/747343 Mon, 20 Oct 2025 19:31:00 -0000 https://status.censinet.com/incident/747343#fc79f18a104ca23b59df773de2517aaa1d9da10be67a853df6472d3f01c397d9 Customers may be unable to download files uploaded after 12:28 PM ET due to a delay in virus scanning. Our hosting provider has reported partial recovery, and we’re monitoring progress while manually processing any remaining scans as needed. https://status.censinet.com/incident/747343 Mon, 20 Oct 2025 19:31:00 -0000 https://status.censinet.com/incident/747343#fc79f18a104ca23b59df773de2517aaa1d9da10be67a853df6472d3f01c397d9 Customers may be unable to download files uploaded after 12:28 PM ET due to a delay in virus scanning. Our hosting provider has reported partial recovery, and we’re monitoring progress while manually processing any remaining scans as needed. https://status.censinet.com/ Mon, 20 Oct 2025 14:33:14 +0000 https://status.censinet.com/#791153ff34a6dbb66bf494fb6bf5dac60ac8a3e50b939150476bd7edbc1b2bb6 GraphQL API recovered https://status.censinet.com/ Mon, 20 Oct 2025 14:33:14 +0000 https://status.censinet.com/#791153ff34a6dbb66bf494fb6bf5dac60ac8a3e50b939150476bd7edbc1b2bb6 Platform recovered https://status.censinet.com/ Mon, 20 Oct 2025 14:32:36 +0000 https://status.censinet.com/#791153ff34a6dbb66bf494fb6bf5dac60ac8a3e50b939150476bd7edbc1b2bb6 GraphQL API went down https://status.censinet.com/ Mon, 20 Oct 2025 14:32:36 +0000 https://status.censinet.com/#791153ff34a6dbb66bf494fb6bf5dac60ac8a3e50b939150476bd7edbc1b2bb6 Platform went down https://status.censinet.com/incident/747343 Mon, 20 Oct 2025 14:02:00 -0000 https://status.censinet.com/incident/747343#c7f1e8e47ee4e947382fd75273d9349a868a9103808e31b8dce6c588d6d090eb The ongoing AWS service disruption is impacting our ability to spin up new tasks, preventing us from starting new file summary processing. Newly shared files will not show copilot file summaries in assessments at this time. Summaries for previously-uploaded files are not impacted. Once the service becomes available we'll process the backlog of summaries and then associate them with impacted assessments. https://status.censinet.com/incident/742717 Sun, 19 Oct 2025 13:30:00 -0000 https://status.censinet.com/incident/742717#907424e410b18f4336a031773f384a12a4ac5d5e63e20f404d563e427ff303c5 Maintenance completed https://status.censinet.com/incident/742717 Sun, 19 Oct 2025 13:30:00 -0000 https://status.censinet.com/incident/742717#907424e410b18f4336a031773f384a12a4ac5d5e63e20f404d563e427ff303c5 Maintenance completed https://status.censinet.com/incident/742717 Sun, 19 Oct 2025 09:30:00 -0000 https://status.censinet.com/incident/742717#f89dc5aae5046e0f00208d9721f8affc49a32a2371e8b04e28b6c2bb2367c0f8 On Sunday, October 19, 2025, between 5:30-9:30 AM we will be conducting routine maintenance of the Censinet platform. During this time, the application may be unavailable. https://status.censinet.com/incident/742717 Sun, 19 Oct 2025 09:30:00 -0000 https://status.censinet.com/incident/742717#f89dc5aae5046e0f00208d9721f8affc49a32a2371e8b04e28b6c2bb2367c0f8 On Sunday, October 19, 2025, between 5:30-9:30 AM we will be conducting routine maintenance of the Censinet platform. During this time, the application may be unavailable. https://status.censinet.com/incident/740812 Sun, 12 Oct 2025 13:30:00 -0000 https://status.censinet.com/incident/740812#24df5f47e812e9364662ad93a39a63f6b8d2db7c7d1ef235a0002afc09331d58 Maintenance completed https://status.censinet.com/incident/740812 Sun, 12 Oct 2025 13:30:00 -0000 https://status.censinet.com/incident/740812#24df5f47e812e9364662ad93a39a63f6b8d2db7c7d1ef235a0002afc09331d58 Maintenance completed https://status.censinet.com/incident/740812 Sun, 12 Oct 2025 09:30:00 -0000 https://status.censinet.com/incident/740812#e1dea75e08a2774f167e80cf945c0081d448bd144be7785f1744927194def4fc On Sunday, October 12, 2025, between 5:30-9:30 AM we will be conducting routine maintenance of the Censinet platform. During this time, the application may be unavailable. https://status.censinet.com/incident/740812 Sun, 12 Oct 2025 09:30:00 -0000 https://status.censinet.com/incident/740812#e1dea75e08a2774f167e80cf945c0081d448bd144be7785f1744927194def4fc On Sunday, October 12, 2025, between 5:30-9:30 AM we will be conducting routine maintenance of the Censinet platform. During this time, the application may be unavailable. https://status.censinet.com/incident/706729 Sun, 24 Aug 2025 11:42:00 -0000 https://status.censinet.com/incident/706729#f255f9dd1da9f726695911290a8f0895cfeb228b38f340df6ce2e15f4d4fd239 Maintenance completed https://status.censinet.com/incident/706729 Sun, 24 Aug 2025 11:42:00 -0000 https://status.censinet.com/incident/706729#f255f9dd1da9f726695911290a8f0895cfeb228b38f340df6ce2e15f4d4fd239 Maintenance completed https://status.censinet.com/incident/706729 Sun, 24 Aug 2025 11:42:00 -0000 https://status.censinet.com/incident/706729#f255f9dd1da9f726695911290a8f0895cfeb228b38f340df6ce2e15f4d4fd239 Maintenance completed https://status.censinet.com/incident/706729 Sun, 24 Aug 2025 09:30:00 -0000 https://status.censinet.com/incident/706729#acfb69242d2ec86b50f32f20df0e7d4eaf3e8f0493d5deb7c90bb2d3936765fe On Sunday, August 24, 2025, between 5:30-9:30 AM we will be conducting routine maintenance of the Censinet platform. During this time, the application may be unavailable. https://status.censinet.com/incident/706729 Sun, 24 Aug 2025 09:30:00 -0000 https://status.censinet.com/incident/706729#acfb69242d2ec86b50f32f20df0e7d4eaf3e8f0493d5deb7c90bb2d3936765fe On Sunday, August 24, 2025, between 5:30-9:30 AM we will be conducting routine maintenance of the Censinet platform. During this time, the application may be unavailable. https://status.censinet.com/incident/706729 Sun, 24 Aug 2025 09:30:00 -0000 https://status.censinet.com/incident/706729#acfb69242d2ec86b50f32f20df0e7d4eaf3e8f0493d5deb7c90bb2d3936765fe On Sunday, August 24, 2025, between 5:30-9:30 AM we will be conducting routine maintenance of the Censinet platform. During this time, the application may be unavailable. https://status.censinet.com/incident/706729 Sun, 24 Aug 2025 09:30:00 -0000 https://status.censinet.com/incident/706729#acfb69242d2ec86b50f32f20df0e7d4eaf3e8f0493d5deb7c90bb2d3936765fe On Sunday, August 24, 2025, between 5:30-9:30 AM we will be conducting routine maintenance of the Censinet platform. During this time, the application may be unavailable. https://status.censinet.com/incident/706729 Sun, 24 Aug 2025 09:30:00 -0000 https://status.censinet.com/incident/706729#acfb69242d2ec86b50f32f20df0e7d4eaf3e8f0493d5deb7c90bb2d3936765fe On Sunday, August 24, 2025, between 5:30-9:30 AM we will be conducting routine maintenance of the Censinet platform. During this time, the application may be unavailable. https://status.censinet.com/incident/706729 Sun, 24 Aug 2025 09:30:00 -0000 https://status.censinet.com/incident/706729#acfb69242d2ec86b50f32f20df0e7d4eaf3e8f0493d5deb7c90bb2d3936765fe On Sunday, August 24, 2025, between 5:30-9:30 AM we will be conducting routine maintenance of the Censinet platform. During this time, the application may be unavailable. https://status.censinet.com/incident/542014 Tue, 08 Apr 2025 18:48:00 -0000 https://status.censinet.com/incident/542014#66c63ad63fff3048a067e668f5145112a24604cb9864c5efadaa22fb7391e269 Our hosting provider has resolved the incident and does not expect it to recur. Questionnaire Copilot is now operating normally. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any questions or concerns, please reach out to our support team at support@censinet.com. We’re here to help. https://status.censinet.com/incident/542014 Tue, 08 Apr 2025 17:57:00 -0000 https://status.censinet.com/incident/542014#4899570579cab3732b2669afc7b4dd77a8b29780f2fbd606d2c231db1730f683 Our hosting provider has informed us that they are beginning to see early signs of recovery, but are still working towards full resolution. We will continue to provide updates as they become available. https://status.censinet.com/incident/542014 Tue, 08 Apr 2025 17:17:00 -0000 https://status.censinet.com/incident/542014#6e31143ebdff2fc983de8d9b148a57b6fc474153d4415537fc304778b2501be4 Questionnaire Copilot features in Censinet RiskOps may temporarily return errors due to an outage with the hosting provider of our secure AI environment. We're actively monitoring the issue and will share updates as they become available. https://status.censinet.com/incident/457880 Sun, 10 Nov 2024 14:00:00 -0000 https://status.censinet.com/incident/457880#3225a1b19baf487c1fc8db5586ae724ef29aa7f92269b9f0997d9f7c84bc76dd Maintenance completed https://status.censinet.com/incident/457880 Sun, 10 Nov 2024 14:00:00 -0000 https://status.censinet.com/incident/457880#3225a1b19baf487c1fc8db5586ae724ef29aa7f92269b9f0997d9f7c84bc76dd Maintenance completed https://status.censinet.com/incident/457880 Sun, 10 Nov 2024 13:00:00 -0000 https://status.censinet.com/incident/457880#46af4b557af7cff4bf9047327768a199f4d3f18373b24c4229fe239b2bf99fce On Sunday, November 10, 2024, between 8:00-9:30 AM we will be conducting routine maintenance of the Censinet platform. During this time, the application may be unavailable. https://status.censinet.com/incident/457880 Sun, 10 Nov 2024 13:00:00 -0000 https://status.censinet.com/incident/457880#46af4b557af7cff4bf9047327768a199f4d3f18373b24c4229fe239b2bf99fce On Sunday, November 10, 2024, between 8:00-9:30 AM we will be conducting routine maintenance of the Censinet platform. During this time, the application may be unavailable. https://status.censinet.com/incident/402378 Sun, 28 Jul 2024 13:30:00 -0000 https://status.censinet.com/incident/402378#1b062edc9f07c8f8d40376f765aa914c69bd7458c78a370ad41b8aebcb86c845 Maintenance completed https://status.censinet.com/incident/402378 Sun, 28 Jul 2024 13:30:00 -0000 https://status.censinet.com/incident/402378#1b062edc9f07c8f8d40376f765aa914c69bd7458c78a370ad41b8aebcb86c845 Maintenance completed https://status.censinet.com/incident/402378 Sun, 28 Jul 2024 09:30:00 -0000 https://status.censinet.com/incident/402378#709ee66eecdec612b45571d59d878df41ca7cf43fca1be677fc516e14b61aaf5 On Sunday, July 28, 2024, between 5:30-9:30 AM we will be conducting routine maintenance of the Censinet platform. During this time, the application may be unavailable. https://status.censinet.com/incident/402378 Sun, 28 Jul 2024 09:30:00 -0000 https://status.censinet.com/incident/402378#709ee66eecdec612b45571d59d878df41ca7cf43fca1be677fc516e14b61aaf5 On Sunday, July 28, 2024, between 5:30-9:30 AM we will be conducting routine maintenance of the Censinet platform. During this time, the application may be unavailable. https://status.censinet.com/incident/346455 Tue, 09 Apr 2024 16:51:00 -0000 https://status.censinet.com/incident/346455#7e65cb6e9815f89dbc2540c39a27937b35f56f4bea61113ffee240bc52618ffd Our upstream service provider has completed its post-mortem for this incident and identified an unintended restart, caused by a faulty code change, as the root cause. They have identified and communicated five improvements that will mitigate the impact of such incidents in the future. Censinet regularly evaluates its reliance on upstream service providers and will take this incident into account as we consider alternative platforms. We apologize for any inconvenience this may have caused and will strive to provide a more reliable experience in the future. https://status.censinet.com/incident/346455 Tue, 26 Mar 2024 20:52:00 -0000 https://status.censinet.com/incident/346455#bf024ebaeea7837e42e70aca4aa3fd8f84f32511e6a9f24a91107f524e31739b As of 4:02 PM EDT our upstream service provider has declared the incident resolved. In the coming days, upon receipt of a detailed postmortem from our upstream service provider, we will provide more details, including steps Censinet is taking to mitigate the impact of such incidents in the future. We apologize for any inconvenience caused and thank you for your patience and understanding. Please contact our support team at support@censinet.com if you have any questions or concerns. We’re here to help. https://status.censinet.com/incident/346455 Tue, 26 Mar 2024 16:19:00 -0000 https://status.censinet.com/incident/346455#0f9d9b2b2b9446daf9cf36a60e764e569c13d41875da28ca6360d6aff61445c9 The upstream service provider's service has recovered, but they continue to monitor and repair other affected services on their platform. In the meantime the Censinet platform is available and operational. As soon as our upstream provider has completed their post mortem we will provide more details, including steps Censinet is taking to mitigate the impact of such incidents in the future. We apologize for any inconvenience caused and thank you for your patience and understanding. Please contact our support team at support@censinet.com if you have any questions or concerns. We’re here to help. https://status.censinet.com/incident/346455 Tue, 26 Mar 2024 16:07:00 -0000 https://status.censinet.com/incident/346455#4e5507a0d2eda8ed051c1ae25c9fa2b1a3fa6edd62c2f77df72127ee0808d806 Between 12:07 PM EDT and 12:19 PM EDT the upstream service provider that hosts our CDN experienced an outage. Censinet users who attempted to access our platform during that time were met with a web server error. Users already logged in to Censinet were not impacted and no customer data was lost. https://status.censinet.com/incident/244553 Fri, 11 Aug 2023 12:19:00 -0000 https://status.censinet.com/incident/244553#f83aa2a9bc64d2af5185ad94048aa566f50cc5f5305e72056e43209eb4fe5cdc Between 12:00 AM EDT and 1:26 AM EDT our CDN experienced increased http 500 errors as a result of an incident experienced by an upstream hosting provider. For more details see https://www.cloudflarestatus.com/incidents/2xffnv666yd7. https://status.censinet.com/incident/213435 Sun, 28 May 2023 14:34:00 -0000 https://status.censinet.com/incident/213435#41f9b614941930b91e2f36e6b71b110da3ecb1f07aed3e358ff854e8fe47b26f Between 10:28 AM ET and 10:34 AM ET our CDN experienced intermittent request failures. The root cause was that our upstream hosting provider was the victim of a sophisticated DDoS attack that evaded their protection settings. They have enabled additional DDoS protection rules to prevent similar attacks in the future.